RESCASET provides its customers with
A complete range of services associated with its equipment and food packaging.
To achieve this, more than 25 technicians are at your service, throughout the life of your equipment, to provide you with :
- Precise identification of your needs
- A complete technical file
- A worry-free installation
- A la carte training
- Regular, reassuring maintenance
- Rapid response for your maintenance operations
Builder expertise:
the assurance of a successful partnership in complete safety
Purchasing a packaging solution is just the beginning of our partnership. At RESCASET, we not only manufacture your packaging solutions for food safety, hygiene and transport, we also offer you unique, personalized technical assistance, rigor and professionalism, regular intervention with results you can always rely on.
Our technical support team guarantees installation, maintenance and troubleshooting that meet your expectations in terms of performance, deadlines and budgets.
Identifying your needs
Thanks to our team of experts, we can help you design, improve or modify the organization of your meal logistics, consider how best to integrate packaging into your current process (positioning in the kitchen, layout of workstations, definition of staffing levels, etc.), study flows step by step (upstream and downstream storage, batch sizes, etc.).
In compliance with HACCP and traceability rules, we support you in setting up specific processes such as pasteurization and modified atmosphere packaging, while advising you on recipe formulation and microbiological risk prevention.
Propose appropriate technical packaging solutions
Our experts provide you with the result of the most detailed analysis of your needs.
They systematically lay out your machine and tooling project, so that together we can correctly define the fluids and sections required for your project.
A worry-free installation at
RESCASET installs all its equipment. A systematic schedule is drawn up prior to delivery of your solution, to ensure that the various trades are involved in the project.
Our technicians are regularly trained to guarantee an irreproachable level of expertise.
They are available throughout France to take delivery, install and commission your packaging solution, as well as train your users to get to grips with your new equipment.
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17mobile technicians
Trained and expert, our technicians are committed to working with you on a daily basis throughout France.
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8contacts at your service
In Colombe (Isère): 4 technical support technicians, 1 machine trainer, 3 sales assistants at your service
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24hchrono for deliveries
Our teams are informed in real time of the availability of your spare parts. Our responsiveness = your efficiency
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5 days/7overall service
From project study to completion, we provide support throughout the life of your equipment.
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1solid network of partners
RESCASET est membre du fcsi france, du synetam, de restofranceexperts et partenaire/fournisseur du RESAH
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100% OnlineSYNETAM After-sales
Our technicians have access to a web platform that enables them to view exploded views of our machines and order spare parts directly.
A la carte training
RESCASET's philosophy is to take the shortest route from training to equipment use and maintenance. Our team of traveling technicians provides a training service that is as close as possible to your expectations. The knowledge and experience of packaging operators are essential factors in the use, operation and availability of packaging solutions.
Regular, precise maintenance
and reassurance
Our annual reviews enable you to allocate maintenance resources according to your production needs.
By choosing to delegate the technical maintenance of your packaging solution to us, you'll be able to predict its availability, budget your costs, and thus have the peace of mind to concentrate on your core business.
Our maintenance formulas :
3 levels to suit your equipment
and your requirements
ESSENTIEL package
It includes preventive maintenance visits, the number and duration of which are contractually defined according to the type of machine. Spare parts are the responsibility of the customer.
COMFORT package
It includes preventive maintenance visits, the number and duration of which will be defined according to the same rules as the ESSENTIEL contract, as well as corrective maintenance within the limits of the machine's proper use. Parts remain at the customer's expense.
Serenity package
It includes preventive and corrective maintenance. Everything is included:
labor, travel and spare parts (excluding wear parts). Always within the limits of proper machine use. The maintenance plan is defined by us according to the use of the machine.
Packages to improve
the life of your machines
Our experts are at your service at
throughout the life of your equipment to provide you with :
- Reduced downtime
- Extending the life of your equipment
- Reduce your production downtime
- Continuous improvement of our components
- Large stock of original spare parts
- Fast maintenance
- Direct on-site delivery of parts
- Remote maintenance
- Response time
- Maintenance range
Hotline :
Our hotline has qualified technicians ready to carry out a telephone diagnosis to identify the nature of your problem. If the problem cannot be solved remotely, a technical intervention will be scheduled as soon as possible.
Our planning software enables us to guarantee :
- Corrective and preventive action planning.
- Handling telephone support tickets.
- Management of your reports, sent by e-mail after each intervention.
